Privacy Notice

Last updated: 8 July 2025

Delivery by Numbers Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information when you visit our website or contact us.

Who We Are

We are Delivery by Numbers Ltd, a company registered in England and Wales (Company Number: 14026520). Our registered office is at 80 Mosley Street, Manchester, England, M2 3FX.

For any privacy-related questions, please contact us at: dpo@deliverybynumbers.com

Information We Collect

We collect two types of information:

Information you provide directly

When you contact us or fill in our forms, we may collect:

Information collected automatically

We use HubSpot and other analytics tools to track visitor activity on our website. This includes:

How We Use Your Information

We use your personal information to:

Our Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Who We Share Your Information With

We store your information in HubSpot, our customer relationship management (CRM) system. HubSpot acts as our data processor and is contractually committed to protecting your data in compliance with GDPR.

We do not sell, rent, or share your personal information with any other third parties except:

Where We Store Your Data

Your data is stored in HubSpot's secure servers. HubSpot may transfer data outside the UK and European Economic Area (EEA), but they ensure appropriate safeguards are in place through Standard Contractual Clauses approved by the European Commission.

How Long We Keep Your Data

We retain your personal information for as long as necessary to:

Typically, we retain inquiry data for up to 3 years unless you request deletion sooner.

Your Rights

Under UK GDPR, you have the right to:

To exercise any of these rights, please contact us at dpo@deliverybynumbers.com

Cookies

We use cookies and similar tracking technologies through HubSpot and other analytics tools to analyse website traffic and improve your experience. You can control cookies through your browser settings, though this may affect website functionality.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Notice

We may update this Privacy Notice from time to time. We will notify you of any material changes by posting the new notice on this page and updating the "Last updated" date.

How to Complain

If you have concerns about how we handle your personal data, please contact us first at dpo@deliverybynumbers.com. We will try to resolve any issues you have.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.