Privacy Notice

Last updated: 8 July 2025

Delivery by Numbers Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information when you visit our website or contact us.

Who We Are

We are Delivery by Numbers Ltd, a company registered in England and Wales (Company Number: 14026520). Our registered office is at 80 Mosley Street, Manchester, England, M2 3FX.

For any privacy-related questions, please contact us at: dpo@deliverybynumbers.com

Information We Collect

We collect two types of information:

Information you provide directly

When you contact us or fill in our forms, we may collect:

• Your name and contact details
• Email address
• Phone number
• Company information
• Professional information and LinkedIn profile URLs
• Any other information you choose to provide

Information collected automatically

We use HubSpot and other analytics tools to track visitor activity on our website. This includes:

• Pages you visit
• Time spent on pages
• Your IP address
• Browser type and device information
• How you arrived at our website

How We Use Your Information

We use your personal information to:

• Respond to your inquiries and requests
• Provide information about our services
• Connect you with relevant services and professionals
• Improve our website and services
• Comply with legal obligations

Our Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Legitimate interests: We have a legitimate business interest in responding to inquiries and improving our services
• Legal obligations: When we need to comply with applicable laws

Who We Share Your Information With

We store your information in HubSpot, our customer relationship management (CRM) system. HubSpot acts as our data processor and is contractually committed to protecting your data in compliance with GDPR.

We do not sell, rent, or share your personal information with any other third parties except:

• When required by law
• To protect our rights or property
• With your explicit consent

Where We Store Your Data

Your data is stored in HubSpot's secure servers. HubSpot may transfer data outside the UK and European Economic Area (EEA), but they ensure appropriate safeguards are in place through Standard Contractual Clauses approved by the European Commission.

How Long We Keep Your Data

We retain your personal information for as long as necessary to:

• Respond to and fulfil your inquiry
• Comply with legal requirements
• Resolve disputes and enforce agreements

Typically, we retain inquiry data for up to 3 years unless you request deletion sooner.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a machine-readable format
• Object: Object to our processing of your personal data

To exercise any of these rights, please contact us at dpo@deliverybynumbers.com

Cookies

We use cookies and similar tracking technologies through HubSpot and other analytics tools to analyse website traffic and improve your experience. You can control cookies through your browser settings, though this may affect website functionality.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Notice

We may update this Privacy Notice from time to time. We will notify you of any material changes by posting the new notice on this page and updating the "Last updated" date.

How to Complain

If you have concerns about how we handle your personal data, please contact us first at dpo@deliverybynumbers.com. We will try to resolve any issues you have.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.